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How does Digital Onboarding for Corporate Banking differ from Retail Banking?

Customer onboarding is a critical step in a customer’s journey with a bank as it leaves a long-lasting footprint in customers’ minds about how they perceive a bank. The rise of the neobanks and challengers has had a profound impact on how the banks redesign the products and services to compete in the market and …

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Omni-Digital Customer

How should banks approach scalability, robustness and security expected by the Omni-Digital Customer?

WeChat, Tencent’s super app has been adding 20 million users each quarter. Currently, it has over one billion monthly active users. Similarly, Kakao Bank, one of the first digital-only banks launched in South Korea, boasts of phenomenal growth from 300k subscribers just after its launch in 2017 to more than 10 million customers today in …

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What Goes Into A Great Mobile Banking Application?

The rapid global adoption of smartphones and tablets has revolutionised our use of the internet like nothing before. As modern organisations look to leverage consumer support for digital devices, the mobile app ecosystem has grown exponentially. The banking industry was an early adopter of using mobile devices to support customers in their banking needs.  With …

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digital banking

How Should Banks Approach Their Digital Banking Journey?

Much has been written over the last several years about the importance of banks transitioning their business to a digitally enabled bank. A recent report by Forrester on The State of Digital Banking Transformation, 2019, cited that many banks are struggling with their transformation initiatives and some haven’t even started. It has not kept pace …

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digital banking platform

Key Things to Consider for Choosing the Right Vendor for Your Digital Banking Strategy

Over the past few years, the banking customer journey has been re-engineered courtesy of the rapidly advancing digital banking platform technology landscape. With this, banking incumbents have had several dimensions of change running in parallel. Customers today have been accustomed to increasingly digital experiences across several facets of their daily life, and hence they have …

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corporate banking

5 ways bank can use digital innovation to transform corporate banking

Banks have always been keen to embrace new technologies. They have to contend with extremely high volumes, zero tolerance for errors and instantaneous processing requirements, while at the same time pushing back against new entrants like digital-only challenger banks. Fin Tech start-ups and even Big Tech companies vying for a slice of the pie. All …

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