COVID-19 has accelerated the push to digitalization as more consumers have started to do their daily transactions online. The convenience and ease of doing transactions are what will make them stick to it even after the pandemic is over. The pandemic has made it clear that digital is here to stay and will only increase …
Key Components for a successful Digital Onboarding Flow Read More »
Customer Onboarding is a critical step, and the customer’s first impression of your bank…..
The current pandemic situation has had a significant impact on the way people bank. It has led to an acceleration in digital adoption. Customers now prefer digital channels to perform all their banking transactions.
Digital onboarding has moved far beyond the hype phase and considering the present situation, it is no longer an optional but an imperative functionality for banks & financial institutions to increase customer acquisition and provide seamless customer experience.
With the rapid advent of social media, messaging platforms and voice assistants like Alexa, consumers are increasingly moving to conversational and chat-based interactions
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