Much has been written over the last several years about the importance of banks transitioning their business to a digitally enabled bank. Despite the intense push for digital initiatives to better engage customers and retain their loyalties, many banks are still struggling to scale or even start their digital banking transformation. The Covid-19 virus pandemic …
Three Key Tenets of an Omnichannel Digital Banking Platform Read More »
Corporate banking has traditionally been considered a “high touch” set of services provide by the banks to business customers. Skepticism about the ROI on significant technology investments has inhibited technology deployment in corporate banking relative to that in the retail banking business.
The Covid-19 pandemic has only validated the need for robust digital capabilities across all industries. Banks have not been immune from customers’ demand to manage their banking relationships using digital channels; especially when it comes to banking transactions and payments using the mobile phone.
COVID-19 has accelerated the push to digitalization as more consumers have started to do their daily transactions online. The convenience and ease of doing transactions are what will make them stick to it even after the pandemic is over. The pandemic has made it clear that digital is here to stay and will only increase …
Key Components for a successful Digital Onboarding Flow Read More »
Customer Onboarding is a critical step, and the customer’s first impression of your bank…..
The current pandemic situation has had a significant impact on the way people bank. It has led to an acceleration in digital adoption. Customers now prefer digital channels to perform all their banking transactions.
Digital onboarding has moved far beyond the hype phase and considering the present situation, it is no longer an optional but an imperative functionality for banks & financial institutions to increase customer acquisition and provide seamless customer experience.
With the rapid advent of social media, messaging platforms and voice assistants like Alexa, consumers are increasingly moving to conversational and chat-based interactions
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