Rick Woodham, Head – Product Management & Business Solutions

The number of bank branches have been on a steady decline worldwide. One recent report highlights the closure of 2868 bank branches in the UK alone between 2015 and 2018. Similar reports show that this is an increasing trend in many markets globally.  However, some markets, such as India, Hong Kong, and New Zealand are …

How Digital Onboarding is Transforming New-Gen Banking Relationships Read More »

For some segments of the population, mobile banking technology may still seem like a recent innovation.  For younger generations, however – people considered “digital natives”, this generation has little recollection of a time when they were not “connected” either via their phone, tablet or browser.  The mobile adoption has given this generation access to friends, …

Capturing The Millennial Market With Mobile Banking Read More »

The acceleration of consumers using mobile devices represents how quickly society has adopted these technologies and the stress they are putting on traditional business models.  This is represented by the mass amounts of personal information being shared across social media platforms as well as how consumers engage retailers for the purchase of goods and services.  …

Transforming Customer Engagement Experience with Conversational Banking Read More »