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Over the last several years, globally, banks are working to reduce their brick-and-mortar footprint, primarily in the reduction of full-service branches. One recent report anticipates the closure of 11,000 branches by 2030, or

The Covid pandemic has only validated the need for robust digital capabilities across all industries. Banks have not been immune from the demand of customers to manage their banking relationships using digital channels; especially when it comes to banking

Industry landscape  Advanced technologies such as blockchain and artificial intelligence (AI), the emphasis on the platformification in banking, and the increasing demand for hyper-personalization from digital-savvy millennials have changed the industry landscape. According to Deloitte,

Growth and profitability in the banking industry are increasingly tied to productivity metrics such as innovation, development cycle times and continuous technology investment. Digital transformation in the banking industry began in earnest more

The business banking / corporate banking services space is being reshaped by a broad range of trends, which are driving fundamental changes: New payment service alternatives, including instant payments and cross-border payments, are

Seamless online banking and enhanced digital advice are expected to deliver up to 60% increase in operating profit over 5 years. Part of the reason for this is that many corporate- banking customers

Much has been written over the last several years about the importance of banks transitioning their business to a digitally enabled bank. Despite the intense push for digital initiatives to better engage customers

COVID-19 has accelerated the push to digitalization as more consumers have started to do their daily transactions online. The convenience and ease of doing transactions are what will make them stick to it

Customer Onboarding is a critical step, and the customer’s first impression of your bank…..

Banks are increasingly expanding….

Customer onboarding is a critical step in a customer’s journey with a bank as it leaves a long-lasting footprint in customers’ minds about how they perceive a bank. The rise of the neobanks

All you need to do is a quick Google search for “2020 technology trends” to see that there are more hits than you could get through in a lifetime; approximately 514 million.  You

WeChat, Tencent’s super app has been adding 20 million users each quarter. Currently, it has over one billion monthly active users. Similarly, Kakao Bank, one of the first digital-only banks launched in South

The number of bank branches have been on a steady decline worldwide. One recent report highlights the closure of 2868 bank branches in the UK alone between 2015 and 2018. Similar reports show

The rapid global adoption of smartphones and tablets has revolutionised our use of the internet like nothing before. As modern organisations look to leverage consumer support for digital devices, the mobile app ecosystem

Much has been written over the last several years about the importance of banks transitioning their business to a digitally enabled bank. A recent report by Forrester on The State of Digital Banking

For some segments of the population, mobile banking technology may still seem like a recent innovation.  For younger generations, however – people considered “digital natives”, this generation has little recollection of a time

The acceleration of consumers using mobile devices represents how quickly society has adopted these technologies and the stress they are putting on traditional business models.  This is represented by the mass amounts of

Over the past few years, the banking customer journey has been re-engineered courtesy of the rapidly advancing digital banking platform technology landscape. With this, banking incumbents have had several dimensions of change running

Banks have always been keen to embrace new technologies. They have to contend with extremely high volumes, zero tolerance for errors and instantaneous processing requirements, while at the same time pushing back against