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Key Components for a successful Digital Onboarding Flow
COVID-19 has accelerated the push to digitalization as more consumers have started to do their daily transactions online. The convenience and ease of doing transactions are what will make them stick to it

Digital Onboarding in Banking: A Critical Component of a Customer’s User Journey
Customer Onboarding is a critical step, and the customer’s first impression of your bank…..

Increasing Customer Engagement and Loyalty by Designing Omnichannel Customer Experience across Financial Services Ecosystem
Banks are increasingly expanding….

How does Digital Onboarding for Corporate Banking differ from Retail Banking?
Customer onboarding is a critical step in a customer’s journey with a bank as it leaves a long-lasting footprint in customers’ minds about how they perceive a bank. The rise of the neobanks

Digital Banking Trends 2020
All you need to do is a quick Google search for “2020 technology trends” to see that there are more hits than you could get through in a lifetime; approximately 514 million. You

How should banks approach scalability, robustness and security expected by the Omni-Digital Customer?
WeChat, Tencent’s super app has been adding 20 million users each quarter. Currently, it has over one billion monthly active users. Similarly, Kakao Bank, one of the first digital-only banks launched in South

How Digital Onboarding is Transforming New-Gen Banking Relationships
The number of bank branches have been on a steady decline worldwide. One recent report highlights the closure of 2868 bank branches in the UK alone between 2015 and 2018. Similar reports show

What Goes Into A Great Mobile Banking Application?
The rapid global adoption of smartphones and tablets has revolutionised our use of the internet like nothing before. As modern organisations look to leverage consumer support for digital devices, the mobile app ecosystem

How Should Banks Approach Their Digital Banking Journey?
Much has been written over the last several years about the importance of banks transitioning their business to a digitally enabled bank. A recent report by Forrester on The State of Digital Banking

Capturing The Millennial Market With Mobile Banking
For some segments of the population, mobile banking technology may still seem like a recent innovation. For younger generations, however – people considered “digital natives”, this generation has little recollection of a time

Transforming Customer Engagement Experience with Conversational Banking
The acceleration of consumers using mobile devices represents how quickly society has adopted these technologies and the stress they are putting on traditional business models. This is represented by the mass amounts of

Key Things to Consider for Choosing the Right Vendor for Your Digital Banking Strategy
Over the past few years, the banking customer journey has been re-engineered courtesy of the rapidly advancing digital banking platform technology landscape. With this, banking incumbents have had several dimensions of change running

5 ways bank can use digital innovation to transform corporate banking
Banks have always been keen to embrace new technologies. They have to contend with extremely high volumes, zero tolerance for errors and instantaneous processing requirements, while at the same time pushing back against