Blogs

Customer onboarding is a critical step in a customer’s journey with a bank as it leaves a long-lasting footprint in customers’ minds about how they perceive a bank. The rise of the neobanks

All you need to do is a quick Google search for “2020 technology trends” to see that there are more hits than you could get through in a lifetime; approximately 514 million.  You

WeChat, Tencent’s super app has been adding 20 million users each quarter. Currently, it has over one billion monthly active users. Similarly, Kakao Bank, one of the first digital-only banks launched in South

The number of bank branches have been on a steady decline worldwide. One recent report highlights the closure of 2868 bank branches in the UK alone between 2015 and 2018. Similar reports show

The rapid global adoption of smartphones and tablets has revolutionised our use of the internet like nothing before. As modern organisations look to leverage consumer support for digital devices, the mobile app ecosystem

Much has been written over the last several years about the importance of banks transitioning their business to a digitally enabled bank. A recent report by Forrester on The State of Digital Banking

For some segments of the population, mobile banking technology may still seem like a recent innovation.  For younger generations, however – people considered “digital natives”, this generation has little recollection of a time

The acceleration of consumers using mobile devices represents how quickly society has adopted these technologies and the stress they are putting on traditional business models.  This is represented by the mass amounts of

Over the past few years, the banking customer journey has been re-engineered courtesy of the rapidly advancing digital banking platform technology landscape. With this, banking incumbents have had several dimensions of change running

Banks have always been keen to embrace new technologies. They have to contend with extremely high volumes, zero tolerance for errors and instantaneous processing requirements, while at the same time pushing back against