Customer onboarding is a critical step in a customer’s journey with a bank as it leaves a long-lasting footprint in customers’ minds about how they perceive a bank. The rise of the neobanks and challengers has had a profound impact on how the banks redesign the products and services to compete in the market and …
How does Digital Onboarding for Corporate Banking differ from Retail Banking? Read More »
All you need to do is a quick Google search for “2020 technology trends” to see that there are more hits than you could get through in a lifetime; approximately 514 million. You can narrow your search to “2020 financial services technology trends” and it will cut your reading time to approximately 219 million hits. …
WeChat, Tencent’s super app has been adding 20 million users each quarter. Currently, it has over one billion monthly active users. Similarly, Kakao Bank, one of the first digital-only banks launched in South Korea, boasts of phenomenal growth from 300k subscribers just after its launch in 2017 to more than 10 million customers today in …
The number of bank branches have been on a steady decline worldwide. One recent report highlights the closure of 2868 bank branches in the UK alone between 2015 and 2018. Similar reports show that this is an increasing trend in many markets globally. However, some markets, such as India, Hong Kong, and New Zealand are …
How Digital Onboarding is Transforming New-Gen Banking Relationships Read More »
The rapid global adoption of smartphones and tablets has revolutionised our use of the internet like nothing before. As modern organisations look to leverage consumer support for digital devices, the mobile app ecosystem has grown exponentially. The banking industry was an early adopter of using mobile devices to support customers in their banking needs. With …
What Goes Into A Great Mobile Banking Application? Read More »
Much has been written over the last several years about the importance of banks transitioning their business to a digitally enabled bank. A recent report by Forrester on The State of Digital Banking Transformation, 2019, cited that many banks are struggling with their transformation initiatives and some haven’t even started. It has not kept pace …
How Should Banks Approach Their Digital Banking Journey? Read More »
For some segments of the population, mobile banking technology may still seem like a recent innovation. For younger generations, however – people considered “digital natives”, this generation has little recollection of a time when they were not “connected” either via their phone, tablet or browser. The mobile adoption has given this generation access to friends, …
Capturing The Millennial Market With Mobile Banking Read More »
The acceleration of consumers using mobile devices represents how quickly society has adopted these technologies and the stress they are putting on traditional business models. This is represented by the mass amounts of personal information being shared across social media platforms as well as how consumers engage retailers for the purchase of goods and services. …
Transforming Customer Engagement Experience with Conversational Banking Read More »
Over the past few years, the banking customer journey has been re-engineered courtesy of the rapidly advancing digital banking platform technology landscape. With this, banking incumbents have had several dimensions of change running in parallel. Customers today have been accustomed to increasingly digital experiences across several facets of their daily life, and hence they have …
Key Things to Consider for Choosing the Right Vendor for Your Digital Banking Strategy Read More »
Banks have always been keen to embrace new technologies. They have to contend with extremely high volumes, zero tolerance for errors and instantaneous processing requirements, while at the same time pushing back against new entrants like digital-only challenger banks. Fin Tech start-ups and even Big Tech companies vying for a slice of the pie. All …
5 ways bank can use digital innovation to transform corporate banking Read More »
Tagit is an award-winning digital solutions company. Tagit’s omnichannel digital engagement platform empowers banks, governments and enterprises to accelerate their digital transformation and compete effectively in a digital-first world.
