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Key Components for a successful Digital Onboarding Flow

COVID-19 has accelerated the push to digitalization as more consumers have started to do their daily transactions online. The convenience and ease of doing transactions are what will make them stick to it even after the pandemic is over.  The pandemic has made it clear that digital is here to stay and will only increase …

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How does Digital Onboarding for Corporate Banking differ from Retail Banking?

Customer onboarding is a critical step in a customer’s journey with a bank as it leaves a long-lasting footprint in customers’ minds about how they perceive a bank. The rise of the neobanks and challengers has had a profound impact on how the banks redesign the products and services to compete in the market and …

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Omni-Digital Customer

How should banks approach scalability, robustness and security expected by the Omni-Digital Customer?

WeChat, Tencent’s super app has been adding 20 million users each quarter. Currently, it has over one billion monthly active users. Similarly, Kakao Bank, one of the first digital-only banks launched in South Korea, boasts of phenomenal growth from 300k subscribers just after its launch in 2017 to more than 10 million customers today in …

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How Digital Onboarding is Transforming New-Gen Banking Relationships

The number of bank branches have been on a steady decline worldwide. One recent report highlights the closure of 2868 bank branches in the UK alone between 2015 and 2018. Similar reports show that this is an increasing trend in many markets globally.  However, some markets, such as India, Hong Kong, and New Zealand are …

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What Goes Into A Great Mobile Banking Application?

The rapid global adoption of smartphones and tablets has revolutionised our use of the internet like nothing before. As modern organisations look to leverage consumer support for digital devices, the mobile app ecosystem has grown exponentially. The banking industry was an early adopter of using mobile devices to support customers in their banking needs.  With …

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digital banking

How Should Banks Approach Their Digital Banking Journey?

Much has been written over the last several years about the importance of banks transitioning their business to a digitally enabled bank. A recent report by Forrester on The State of Digital Banking Transformation, 2019, cited that many banks are struggling with their transformation initiatives and some haven’t even started. It has not kept pace …

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mobile banking solutions

Capturing The Millennial Market With Mobile Banking

For some segments of the population, mobile banking technology may still seem like a recent innovation.  For younger generations, however – people considered “digital natives”, this generation has little recollection of a time when they were not “connected” either via their phone, tablet or browser.  The mobile adoption has given this generation access to friends, …

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