Digital Trends Shaping
Retail Banking in 2021
The Covid-19 pandemic has only validated the need for robust digital capabilities across all industries. Banks have not been immune from customers’ demand to manage their banking relationships using digital channels; especially when it comes to banking transactions and payments using the mobile phone. This accelerated adoption has identified gaps and weaknesses that banks need to address to meet these demands.
Consumers now expect a similar superior experience from their banks as provided by the e-commerce players such as Amazon, Lazada etc. These expectations, coupled with the emergence of Fintechs who focus on a seamless, frictionless customer journey has forced traditional financial institutions to accelerate and strengthen their digital and analytical capabilities, which includes not only expansion of features, functions and channels but understanding the context of what the customer wants to help provide a better experience and customer journey.
This whitepaper will give you an overview of the following topics:
- Trends shaping Retail Banking in 2021 and beyond
- Retail Banking Industry Landscape
- Customer’s Expectations from the Bank
- Rise of Digital Banks
- MobeixTM Retail Banking Capabilities
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Learn more about the trends shaping the retail banking industry and how banks need to respond to customers’ growing demands by improving customer experience through this whitepaper.