Mobeix™ Digital Engagement Platform
An award-winning digital engagement platform that enables banks and government entities to create and enhance their digital capabilities.
Customer Engagement Layer
Represents the layer that customers use to engage the businesses for managing their financial transactions. MobeixTM provides business services across all channels to provide a truly omnichannel experience including:
- Native/Hybrid Apps for mobile devices
- Responsive web for internet
- Conversational interactions through voice/chatbots
- Supporting popular social media messaging platforms
It delivers an enriching customer experience by leveraging the full capabilities and capacity of each channel and device, allowing banks and government entities to enhance customer engagement through targeted push messaging for both marketing and customer service across all digital channels.
Business Services Layer
A rich repository of business functionality that can be assembled to deliver a wide range of business capabilities and engagement components such as:
- Client onboarding
- Account services
- Payments, rewards
- Digital wallets
- Coupons and location-based offers
- Multi-factor authentication
- Fee Management
- Customer Limits Management
Built on an open technology stack and microservices ready architecture, banks can extend and supplement these to rapidly deliver new innovative banking services.
Digital Platform Layer
Rich built-in tools and services allowing the banks to build, deploy, and manage their digital business services. These include:
- WYSIWYG (What You See is What You Get) state-of-art mobility editor for rapidly building native apps
- Flexible integration layer
- Standard adaptors for integrating to multiple banking hosts and third-party systems
- Enterprise-grade security from the client device to the data centre
- Rich notifications engines across channels and IAM (Identity Access Management) capabilities
- Rich reporting and analytics capabilities to provide customer insights
