Increase Customer Acquisition with Digital Onboarding
The onboarding process is the customer’s first impression of the bank. Processes associated with onboarding are heavily driven by banks’ policies and risk and regulatory compliances for Know-Your-Customer (KYC) requirements. Streamlined onboarding enhances customer relationships with the bank and gives the banks an edge over its competitors.
Banks across the region are now rapidly adopting digital authentication for account origination and onboarding. The case for digital onboarding is now stronger than ever as consumers move towards a pandemic-led increased adoption of digital channels for their daily banking transactions. The COVID-19 pandemic has upended the way banks offer their services to new customers.
Saddled with cumbersome and tedious onboarding processes which are often time consuming and error prone, consumers expect their banks to simply this process and provide a seamless experience which will lead to increased customer retention & engagement and also a surge in new account enrolment and openings.
Changing customer expectations and user experiences provided by other techfins also makes it is imperative for banks to adopt modern technologies such as eKYC, biometrics, AML screening, and facial authentication to satisfy customers’ demand for an all-digital experience.
In this webinar you will learn
- Current industry landscape and trends in Digital Onboarding
- Key Components of Digital Onboarding
- Benefits of Digital Onboarding
- Leveraging AI for and eKYC for seamless onboarding
- Adherence to regulatory and compliance requirements
- Industry Case Studies
Manish Burman, Associate Director – Business Solutions (ASEAN and South Asia)
Sunny Lun, Associate Director – Business Solutions (North Asia)
