Mobeix™ Digital Engagement Platform

An award-winning digital engagement platform that enables banks and government entities to create and enhance their digital capabilities.

LAYERED ARCHITECTURE

Mobeix™ is built on a scalable multi-layered architecture and delivers a comprehensive suite of digital banking capabilities.  It is based on an open technology stack, which enables banks to extend or create new business functionalities easily and deliver new banking services rapidly.

Microservices Architecture

The MobeixTM architecture supports microservices-ready components and containerization which is key to support the bank’s ability to scale on demand. This enables the bank to
support the accelerated adoption of digital channels by consumers and the consumption of APIs from the bank’s digital eco-system to support partners and other third-party entities.

Contextual Engagement Platform

An award-winning contextual engagement platform enabling banks to deliver a comprehensive suite of digital banking capabilities. Seamless integration, business components that are domain focused and API-enabled form the foundation of digital omnichannel to support multiple digital channels –mobile, web, wearables, conversational, and other customer touchpoints.

Customer Engagement Layer

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Business Services Layer

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Digital Platform Layer

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Powerful Next-Generation Digital Platform

Comprehensive Business Services & Capabilities

  • Out-of-the-box retail, corporate banking solutions
  • Ability to extend off-the-shelf banking functionalities with internal & external extensions
  • Voice channels integrated to the MobeixTM business services

Reusable Business Components

  • Building blocks to support retail and corporate banking solutions
  • Scale evolution and maintenance to quickly achieve concrete business value

Robust Platform Architecture

  • Provides secure and scalable architecture like session management, client-side, server-side security, PA-DSS compliance, ACL, multi-tenancy and biometrics
  • Admin capabilities that support Identity Access Management rules, security administration and operational controls
  • Advanced tools like enterprise notifications, analytics, and native device management
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Support for Omnichannel

  • Strong support channels like smartphones, tablets, browsers, wearables and conversational channels
  • Ability to push new marketing content to channels through the enterprise notifications capability
  • External editors can be used for responsive web development with ease of access through channel gateways provided by the platform

Platform Capabilities

The Mobeix™ platform supports the full breadth of capabilities essential for a digital engagement platform, including:

Developer Enablement Tools

Includes the WYSIWYG (What You See is What You Get) editor, a robust library of images and widgets that enables users of native and hybrid apps to take full advantage of the breadth of device capabilities.

Robust Administrative and Platform Analytics

Includes a wide range of reports and analytics that show how the platform is performing and how the platform is being used, such as understanding transaction volumes, transaction mix, etc.

Integration Workbench

Allows integration of channels into business services and back-end system integration profiles.

Enterprise Notifications

Supports a broad range of messaging capabilities including SMS, Email, push notifications, and browser messages. These channels are supported by a robust and rich actionable messaging template and can support geo-location-based and browser-based messaging.

End-to-end Security

All aspects of security required to support digital channels are provided from encrypted, token-based transactions to the device. Identity access management capabilities are supported by common login security capabilities such as biometrics, one-time password (OTP) and secure soft tokens.

Over-the-air Updates

The platform can provide updates to the device app at login, allowing the client to make changes to the app without requiring customers to reload the app.

Mobeix™ is supporting a key client by providing sub-second response times for 13 million active users

Enterprise-grade Security

The Mobeix™ platform is architected as a highly secure and scalable platform that can meet the needs of the most demanding enterprises, including Tier1 banks running on established core banking systems. Mobeix™, which has been certified as PA-DSS compliant, is constantly enhanced and is recertified at least every 18 months.

True Omnichannel Support

The Mobeix™ platform supports the various digital touchpoints used by customers today. Our channel gateways that provide access to business services and APIs, alongside our Mobeix™ Developer Enablement tooling allows the bank to deploy any digital channel, knowing that the channels are leveraging the entire platform capabilities, including standard business components.

The Mobeix™ mobility editor empowers developers to rapidly configure mobile UI screens via a drag and drop interface and deploy them to multiple channels (Native Apps and Mobile Web), all major platforms and devices. This technology, combined with Tagit’s UX skills, produces innovative and user-friendly customer engagement

Tagit’s agile product development methodology allows us to provide changes quickly to the market in an environment where Apple and Google rapidly enhance their platform and device capabilities.  This combined with the accelerated adoption of voice and chat channels allows our banking clients to respond rapidly to customer channel preferences.

Robust Business Functionality

The core capability of any digital solution is in the business functionality that is delivered across all of the digital channels. Tagit delivers a library of business functions to support all of the solution lines in the Tagit portfolio. This includes:
Rich Retail Banking, payment functionality, and lifestyle features like loyalty, coupon & offers
Cards functionality that covers payments, card servicing which include block/unblock card, set spending limit, personalised offers, and security capabilities
Digital Wallet adds value-added services to customers like bill payment, QR payment and geolocation-based services
Agent Banking functionality that provides a rich set of features to allow the bank to use 3rd party agents to onboard and service banking clients
The Mobeix™ Banking Components are built using a robust architecture framework using industry-standard technologies. Tagit recognizes that each bank will want a unique and branded experience for their customers, but these experiences can be deployed using a common library of business functionality available to all digital channels.
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