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Conversational Banking – are you ready?

Our CEO, Sandeep Bagaria recently shared his views with Fintech Innovation on the Tips and Trends for successful conversational banking.

He noted that artificial language capability has advanced to the point where conversations using chatbots are becoming more natural. He believes this trend will become important for banks moving forward. Sandeep stated that mobile users in Asia are starting to type less and talk more to their device to make queries or issue simple tasks.

“They are getting used to asking questions and getting answers as opposed to very structured search. I think banks will also have to move in line with that to support customer trends.”

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