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Conversational Banking Playbook

With the rapid advent of social media, messaging platforms and voice assistants like Alexa, consumers are increasingly moving to conversational and chat-based interactions. This new customer interaction paradigm is forcing banks to open a third channel beyond branches and mobile and leverage artificial intelligence and natural language processing advancements to offer conversational banking and virtual assistants to customers for conducting their banking transactions and providing customer service

We are now experiencing adoption levels that would indicate this is not a question of “if” customers will adopt this style of interaction, but more a question of “when” the bank will provide this additional channel to their customers, which the industry now refers to as Conversational Banking.

Conversational Banking can potentially drive down costs and improve customer experience resulting in increased customer engagement and retention.

In this playbook you will learn more about :

  • The Industry Trends
  • How to Choose the Right Technology and Deployment Option?
  • How to Get Started on your Conversational Banking Journey
  • Examples of Successful Conversational Banking Deployments
  • MobeixTM Conversational Banking Capabilities

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Learn more about driving down costs and improving customer experience to increase customer engagement and retention through the Conversational Banking Playbook.

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