A Successful Digital Transformation Journey with Tagit
Rogers Capital, located in Mauritius, serves three sectors: Corporate, Technology, and Financial. The three service lines, each having been in operations for more than 20 years, were brought together to form Rogers Capital, the Fintech arm of the Rogers Group. With more than 100 years of existence, Rogers Group boasts a well-established business network in four served markets, Fintech, Hospitality, Logistics and Property, both in Mauritius and abroad.
Business challenge
Rogers Capital provides credit for consumer goods and the purchase of vehicles. The credit application was a manual process involving the clients queuing up to apply for credit at a Rogers Capital counter or retail outlets. Rogers Capital wanted to deliver a complete digital experience to its customers. The cultural shift in adopting digital solutions pushed them to redesign their services and offerings to provide a truly digital experience, enhancing their operational efficiency.
The Tagit Approach
At Tagit, we firmly believe the digital technologies help people access and execute their financial needs in a more user-friendly and convenient way. Working closely alongside the Rogers Capital team, Tagit helped design and develop a self-service app for both merchant and customer applications leveraging the digital capabilities of MobeixTM.
Results
The new application has helped clients upload all documents for their application without physically visiting a counter and receiving approval on the app. Some of the benefits include:
- Reduced full-fledged counters at retailers
- New client acquisition
- Reduced dependency on retailers
Testimonial
“For us at Rogers Capital, working with Tagit has been the best decision of our digital journey. Effective, responsible, knowledgeable, I can only say good things about it. I am a big fan of their preventive approach. They constantly provide great service in line with the agreed schedule. The more so that the communication staff and the developers are always willing to work around the customer’s schedule. Hats off to them!”
